DevCourseWeb com Linkedin - Increase Customer Loyalty by Doing Agent Experience AX Right

1. ~Get Your Files Here !/01 - Introduction/01 - Cultivating customer loyalty through agent experience (AX).mp43.17MB
2. ~Get Your Files Here !/02 - 1. Contact Center Agent Experience What It Means and Why It Matters/01 - Linking agent experience to customer experience.mp45.44MB
3. ~Get Your Files Here !/02 - 1. Contact Center Agent Experience What It Means and Why It Matters/02 - Identifying challenges that impact agent effectiveness.mp417.36MB
4. ~Get Your Files Here !/03 - 2. Hiring Strategies for Contact Center Agents/01 - Defining key skills for contact center agent success.mp49.37MB
5. ~Get Your Files Here !/03 - 2. Hiring Strategies for Contact Center Agents/02 - Evaluating agent culture fit and adaptability.mp412.29MB
6. ~Get Your Files Here !/03 - 2. Hiring Strategies for Contact Center Agents/03 - Building positive agent relationships from day one.mp48.12MB
7. ~Get Your Files Here !/04 - 3. Strengthen Contact Center Agent Loyalty/01 - Elevating agent performance Training and development.mp413.45MB
8. ~Get Your Files Here !/04 - 3. Strengthen Contact Center Agent Loyalty/02 - Fostering community for your agents Education and support.mp48.52MB
9. ~Get Your Files Here !/04 - 3. Strengthen Contact Center Agent Loyalty/03 - Incorporating agent feedback to enhance value.mp46.43MB
10. ~Get Your Files Here !/05 - 4. Prepare Contact Center Agents for Future Leadership/01 - Identifying potential leaders in your agent team.mp411.44MB
11. ~Get Your Files Here !/05 - 4. Prepare Contact Center Agents for Future Leadership/02 - Guiding future contact center leaders Mentorship and feedback.mp412.13MB
12. ~Get Your Files Here !/05 - 4. Prepare Contact Center Agents for Future Leadership/03 - Developing emotional intelligence and empathetic leadership.mp412.61MB
13. ~Get Your Files Here !/06 - Conclusion/01 - Continuing to strengthen the agent experience.mp47.48MB